PRIVACY POLICY

Effective Date: January 2026
Compliance: Australian Privacy Act 1988 (Cth) · Australian Privacy Principles (APPs)

MrMISTER is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs).

By accessing our website or making a purchase, you consent to the collection and use of your personal information as described in this policy.

1. What Personal Information We Collect

Information you provide directly:

Full name
Email address
Delivery and billing address
Phone number
Payment information (processed securely by our payment providers — we do not store card details)
Account login details where applicable
Communications submitted via email, contact forms, or social platforms

Information collected automatically:

IP address and browser type
Device identifiers
Pages viewed, time spent on site, and interaction behaviour
Referring URLs and search terms
Cookie data and tracking pixel information

Information from third parties:

Social media profile details when interacting with us via Meta platforms
Engagement data from marketing and advertising platforms

2. How We Collect Personal Information

We collect personal information through:

Our Shopify-powered website when you place an order or create an account
Contact forms and email correspondence
Klaviyo email and SMS marketing subscription forms
Meta Pixel and advertising platforms when interacting with our ads
Google Analytics and similar analytics tools
Cookies and related tracking technologies
Social media platforms when you tag, message, or engage with us

3. Why We Collect and Use Your Information

We use your personal information to:

Process and fulfil orders, including delivery and returns
Send order confirmations, shipping updates, and delivery notifications
Respond to enquiries and provide customer support
Send marketing communications where consent has been provided
Improve our website, products, and overall customer experience
Detect and prevent fraud, misuse, or security risks
Meet legal and regulatory obligations
Deliver targeted advertising across Meta and other platforms
Personalise your experience and product recommendations

4. Third-Party Service Providers

We share your personal information with trusted third-party providers, including:

Shopify Inc. — eCommerce platform
Stripe, PayPal, Shop Pay — payment processing
Australia Post and partner carriers — fulfilment and delivery
Klaviyo — email and SMS marketing
Meta Platforms (Facebook/Instagram) — advertising and analytics
Google Analytics — website usage insights

We do not sell, rent, or trade your personal information to third parties for independent marketing purposes.

5. International Data Transfers

Some service providers operate outside Australia, including in the United States. By using our website, you consent to your personal information being transferred and processed internationally. We take reasonable steps to ensure your information remains protected in line with the Australian Privacy Principles.

6. Data Storage and Security

We implement appropriate technical and organisational safeguards to protect your personal information, including:

SSL encryption across all website pages
Secure data storage through Shopify’s infrastructure
Restricted internal access on a need-to-know basis
Payment processing via PCI-DSS compliant providers

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies

We use cookies for:

Essential website functionality (cart and session management)
Analytics to understand site usage (e.g. Google Analytics)
Marketing and advertising performance (e.g. Meta Pixel)
Personalisation and user preferences

You can manage cookies through your browser settings. Disabling cookies may impact certain features of the website.

We use the Meta Pixel to track actions such as page views, add-to-cart events, and purchases, enabling targeted advertising. You can manage your ad preferences at facebook.com/settings/ads.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access personal information we hold about you
Request corrections to inaccurate or outdated data
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact support@mrmistercollection.com.

9. Marketing Communications

We will only send marketing communications where you have opted in. You may unsubscribe at any time by:

Clicking “Unsubscribe” in marketing emails
Replying STOP to SMS communications
Contacting us directly

Unsubscribing will not affect transactional communications related to your orders.

10. Children’s Privacy

This website is not intended for individuals under 16. We do not knowingly collect personal information from children. If identified, such information will be deleted promptly.

11. Complaints

If you have a complaint, contact us at support@mrmistercollection.com. We aim to acknowledge complaints within 5 business days and resolve them within 30 days.

If you are not satisfied, you may contact the OAIC at oaic.gov.au or 1300 363 992.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website. Continued use of our website constitutes acceptance of any updates.