RETURNS & REFUND POLICY
Effective Date: May 2026
Compliance: Australian Consumer Law (ACL)
We stand behind the quality of every MrMISTER product. This policy operates alongside your rights under Australian Consumer Law.
1. Your Rights
Our products come with guarantees that cannot be excluded under Australian Consumer Law, including that items are of acceptable quality, fit for purpose, and match their description.
2. Faulty Items
If an item is faulty, defective, or not as described, you are entitled to a remedy.
Major failure:
- Refund, replacement, or compensation
Minor failure:
- Repair, replacement, or refund
Contact us with details and supporting images.
3. Change of Mind
We accept change of mind returns under these conditions:
- Requested within 14 days
- Unworn and unwashed
- Original tags attached
- Original condition maintained
Resolution:
- Store credit or exchange
4. Non-Returnable Items
Includes:
- Worn or altered items
- Items outside return window
- Final sale items
- Gift cards
5. Return Process
Contact us → receive instructions → return item → resolution processed.
6. Return Shipping
- Change of mind: customer covers cost
- Faulty items: we cover cost
7. Refund Processing
- Store credit issued within 5 business days
- Refunds processed within 5–10 business days
8. Proof of Purchase
Required for all returns.