SHIPPING POLICY

Effective Date: May 2026

We aim to ensure every MrMISTER order arrives efficiently and in excellent condition. Please review this policy so you understand our shipping process and expectations.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and Australian public holidays.

Orders placed outside business hours will be processed on the next business day. During high-demand periods, including product launches and sales, processing times may extend slightly. Any significant delays will be communicated via email.

Once dispatched, you will receive a shipping confirmation with tracking details.

2. Domestic Shipping — Australia

We deliver Australia-wide using Australia Post and selected carriers.

Standard Shipping

Estimated delivery: 3–7 business days after dispatch
Rate: Calculated at checkout

Express Shipping

Estimated delivery: 1–3 business days after dispatch
Rate: Calculated at checkout

Free Shipping

Free standard shipping on orders over $100 AUD

Delivery timeframes are estimates only and may vary, particularly for regional or remote locations.

3. International Shipping

We ship to selected international destinations. Rates and estimated delivery times are provided at checkout.

Typical delivery timeframes:

New Zealand: 5–10 business days
United States & Canada: 10–20 business days
United Kingdom & Europe: 10–20 business days
Other regions: 14–28 business days

Delays may occur due to customs, public holidays, or carrier factors outside our control.

4. Customs, Duties, and Taxes

International orders may incur duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.

We recommend contacting your local customs authority for further information prior to ordering.

5. Tracking

Tracking details are provided once your order is dispatched. Updates may take up to 24 hours to appear.

If you have not received confirmation within 4 business days, check your spam folder before contacting us.

6. Incorrect Address

Customers are responsible for providing accurate delivery details.

If an error is identified, contact us immediately. While we will attempt to correct it prior to dispatch, changes cannot be guaranteed once the parcel has been shipped.

Returned parcels due to incorrect details may incur additional shipping costs.